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Frequently Asked Questions
Why do some natural formulas still need preservatives?
Great question! When a formula contains water-based ingredients or hydrosols, a broad-spectrum preservative helps keep it safe and stable by protecting against bacteria, mold, and fungi. It also helps your product stay fresh longer without relying on harsh ingredients.
Why do I still deal with body odour while using the natural deodorant?
Any time you change your deodorant product there will be a period of adjustment. When it comes to a natural deodorant (our product) is one of the strongest ones I have tried to date in North America. If you are like me & used prescription anti-perspirants to keep dry & odour free, it can take up to 90 days to confidently detox off the chemicals. It takes that long as well from other store bought deodorants/anti-perspirants BUT stick with it & re-apply as many times during the day until you find you do not need to! Allow your body to re-adjust to a natural way to fight odour. Your systems will thank you. *Note when you do re-apply- make sure you thoroughly clean you armpits to remove bacteria. This is where the "stink" comes from!
Stick with it- It does and will work!
Why do some ingredient names sound synthetic if your products are natural?
Because ingredient labels use INCI names, which are the standard scientific names required in North America. That means a natural ingredient can still have a technical-sounding name. You can feel confident that the ingredients are sourced from natural or naturally derived materials and chosen with care.
Why do some products have a shorter shelf life?
Many products last about 12 months, but the listed shelf life may be shorter so you have a conservative safety window. Even with a broad-spectrum preservative, water can get into a jar or bottle during use and affect freshness. Keep products capped tightly, store them in a cool, dry place, and avoid adding water. If the smell, color, or texture changes, it’s best not to use it.
Why is the product line so small? Will you have new products or can customers request items they wish to buy?
I get this question a lot. I take my diploma in natural skincare formulation + my RHN (Registered Holistic Nutrition) education, & formulate things that matter to consumers. This company started 7 years ago without me knowing it. My deodorants & cleansing balms were the two things that started it all because of so much interest. After all, everyone wears deodorant right? As my skills & requests grew, I began introducing newer products, SO if there is something you want me to make, drop me a line in the CONTACT US section & I will personally respond to you with feedback. For now, I have taken what I see to be trending, useful & naturally beneficial for you & your health!
What happens if I do not like a product after 30 days?
As a small business, your happiness matters to me. There is a 30 day refund policy in effect for products that did not do what was advertised. Please keep in mind to look at the ingredient list carefully if you are allergic to any natural ingredient. We are not responsible for a reaction due to an allergy in that regard. We also never re-sell anything returned so please be mindful of that as well. There is a return shipping fee for anything sent back- But the truth is.....So far we have had no returns. We make no claims to reverse your age by 50 years - BUT we do claim your skin will look and feel so hydrated, smell amazing and you will be happy with the results. After all, nature intended it to be this way!
We cannot thank you enough for your business and we are thrilled you choose clean natural products for your skin health!
Can you help me choose the right skincare product for my skin type or concern?
Absolutely. If you’re not sure what to pick, send me a message with your skin type, your main concern, and anything you’re sensitive to. I’ll help point you toward the best fit, whether you’re dealing with dryness, aging skin, dark spots, or just want a cleaner routine.
Do you have a rewards or credits program for repeat customers?
Yes, we do! Members can earn rewards or credits based on purchases, so the more you shop, the more you can save. It’s my way of saying thank you for supporting Omega Organics and coming back for your favorites.
Do your products contain synthetic fragrance or plain water?
No synthetic fragrance here! I keep things as clean and purposeful as possible, so many of my formulas use hydrosols instead of plain water and are scented only with essential oils. That’s one of the things that makes Omega Organics stand out!
Where can I find a full ingredient list for each product?
You’ll find ingredient details on each product page, and you can also explore the ingredient encyclopedia if you want to learn more about what something does. I want you to feel confident about every formula you use!
Are your products made to order, and how long does processing usually take?
Yes! A lot of what I make is formulated fresh or made to order so you get the best quality possible. Processing time can vary depending on the item and current order volume, but I always work to get your package out as quickly as I can. Once your order ships, you’ll receive a tracking update by email.
How does your holistic nutrition coaching work?
My coaching is personal and built around you. We look at your food choices, lifestyle, stress, habits, and overall goals so I can create a plan that feels realistic and supportive. It’s not just about what you eat—it’s about your whole well-being, body and mind included!
How do I book a holistic nutrition coaching session, and what should I expect?
You can book a session through the site, then we’ll start with your goals, lifestyle, food preferences, and overall well-being. From there, I build a personalized plan that feels realistic and supportive—not rigid or one-size-fits-all. It’s all about helping you feel better in a way that works for your life!
How should I store my skincare products to keep them fresh?
Keep your products tightly closed and stored in a cool, dry place away from direct sunlight and heat. Try not to introduce water into jars or bottles, and use clean hands or tools when possible. That little bit of care goes a long way!
Should I patch test a new skincare product before using it on my face or body?
Yes, I always recommend it—especially if you have sensitive skin or react easily to botanicals or essential oils. Apply a small amount to a discreet area first and wait 24–48 hours before using it more widely. If irritation shows up, stop using it.
Are your products suitable for sensitive or reactive skin?
Many of my formulas are made with sensitive skin in mind, but everyone’s skin is different. If you react easily, I recommend reading the ingredient list carefully and patch testing first. If you’re unsure, send me a message and I’ll help you choose something gentler!
What shipping options do you offer, and how are shipping rates calculated?
Shipping rates are shown at checkout based on your order and delivery address. Once your order ships, I’ll send tracking by email so you can follow it along the way!
How do I access the online store and shop products?
If access is required, just sign up for an account first. Once you’re in, you’ll be able to browse the store, shop products, and keep an eye on your orders all in one place.
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